At WorldofMoms, we stand behind the quality of our products and want you to be satisfied with your purchase. We offer a 30-day refund for the following reasons:
The merchandise you receive is faulty, damaged, fractured, or unable to function correctly.
Missing or lost items from your order.
The item received is incorrect in terms of size, color, or customization.
The product is not as described by our product descriptions.
For any of the above reasons, you have the option to receive a complete refund within 30 days from the invoice date.
The following factors may prevent you from receiving a refund:
Requesting a refund after 30 days
Change of mind or no longer desire the item.
Requesting a modification to the size, color, or customization of the item received.
Selection of incorrect size, address, product, or custom information.
Shipping costs are nonrefundable. If you receive a refund, it will not include the cost of shipping.
Please keep in mind that All products are custom-printed, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or you simply changed your mind.
Step 2: Provide a detailed description of the issue, accompanied by a photo or video of the item received
Step 3: Obtain support from our Customer Service department after your ticket has been received.
In the event that you receive a damaged item, we kindly request that you contact us promptly upon receipt. Your timely communication allows us to swiftly address the issue and initiate the necessary steps for a return or refund. We appreciate your cooperation in ensuring a smooth resolution process for any product-related concerns.
ESTIMATED PROCESSING TIMES
Paypal: 3 to 5 business days
Credit card: Up to 10 business days
We do not provide FREE return shipping labels, and as such, customers are responsible for covering the costs associated with the return shipment of the item. This includes the shipping fees and any related expenses for returning the product to us. Please note that while we are committed to addressing and resolving any issues with your purchase, the return shipping fees are the responsibility of the customer.
When initiating a return, kindly be aware that you will need to arrange and pay for the shipping of the item back to our designated return address. We recommend using a reliable shipping service that provides tracking information to ensure the safe and timely delivery of the returned item.
We appreciate your understanding in this matter, and should you have any further questions or concerns regarding the return process, feel free to reach out to our Customer Service team at firstname.lastname@example.org. We are here to assist you in any way we can.
We hope this policy provides clarity and reassurance to our valued customers. If you have any further questions or concerns, please do not hesitate to Contact us at:email@example.com